Privacy Policy

This Privacy Policy is effective as of May 27, 2023.

Privacy Policy

This policy describes Truairfare's practices regarding personally identifiable information (“personal information”). This policy applies to our websites, applications, text messages, emails, and social media accounts (the “Platforms”). By using the Platforms, you agree to the terms of this policy.

Categories of Personal Information We Collect

Platform Information:- When you visit the Platforms, we may collect information about you. Some of this may be personal information. This information may include search history, IP address, screen resolution, browser used, operating system and settings, access times, and referring URLs. If you are using a mobile device, we may also collect data that identifies your device, its settings, and its location.

Booking Information:- If you book a travel product through the Platforms, we may require additional information from you. This information may include your name (and the traveler’s name if different), age, email address, phone number, credit card information, and billing address. You may also choose to store personal information in your user account for future bookings.

Account Information:- If you choose to register, we will collect your name, email address, password, and any other preference information you provide.

Customer Support:- If you choose to contact our customer support services, we will collect any inquiries, complaints, or other information you submit to our support team.

Promotional Information:- If you choose to participate in a sweepstake, contest, or similar campaign, we will collect any information you provide in connection with such activity, including photos, images, captions, or other content, in accordance with the terms provided at the time.

When you provide us with personal information, you confirm that the information is true, accurate, complete, and up to date. You also confirm that you have the authorization to provide it to us.

How We Collect Your Personal Information

Personal Information You Provide to Us:- We collect your personal information directly from you. For example, when you provide your personal information while registering, booking a trip, contacting our customer support, or participating in a contest or sweepstake.

Personal Information We Collect Passively:- We also collect your personal information passively. For example, we collect information about you over time and across different websites when you visit this Platform. We also use tracking tools such as cookies and beacons.

The Platform's features may use your device’s attributes and settings that allow us to determine your physical location. These technologies may include IP address mapping, WiFi, GPS signals, cell tower positioning, or other technologies. We use this information to enhance and personalize your experience and to provide you with offers and services that may be of interest to you. For example, we may help you find the nearest hotel or send you messages based on your current location. Truairfare does not control your device’s settings, but we recommend enabling location services on your device to take advantage of the location-based features and functionalities offered.

Personal Information We Receive from Third Parties:- We collect your personal information from third parties. Additionally, we integrate third-party software that collects information about users for security reasons.

For What Purposes Do We Use Your Personal Information?

Your personal information may be used in the following ways:

Improve Our Services:- To provide and enhance our Platforms and services, better understand users of our Platforms and services, and protect our property and prevent damage to it.

Bookings:- We and our travel partners use your personal information to process your bookings and store your itinerary information when applicable.

Marketing Activities:- We use your information for marketing purposes. These activities may include:

• To send you marketing emails from a Truairfare address about our services or those of our partners, if you have opted to receive emails from us or have transacted with us, and as permitted by law. You can easily unsubscribe from these marketing communications at any time by clicking the "Unsubscribe" link included in the newsletter.
• To display more relevant advertising and recommendations or suppress advertising and content that may be irrelevant to you. This advertising may be shown on our Platforms as well as on third-party platforms (including social media sites) and include information or offers that we or our business partners believe may be of interest to you. Personalized advertising may be based on information collected through cookies or other tracking technologies. Read more about how you can control tracking tools here.
• If you choose to participate in promotional activities (such as sweepstakes, contests, or other similar campaigns), relevant information may be used to manage these promotions.

To communicate with you, including the following:

• To send booking confirmations
• To send alerts and notifications you have subscribed to, including to your mobile device;
• To request reviews
• To contact you if you have reached out to Truairfare customer support.
• To send you administrative emails and service information messages.
• To send you information about services offered by Truairfare or our business partners that we believe may interest you.

Legal Purposes: - In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, or to enforce the terms of use of the service.

Contract Execution: - The use of your personal information may be necessary to perform services and provide you with the products you have requested. For example, if you make a booking on our Platform, we need to collect your personal information to complete the reservation.

Legitimate Interest: - We may use your personal information for our legitimate interests, such as displaying relevant advertising and recommendations and for legal purposes.

Consent: - We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent at any time by contacting us or changing your account settings as described below.

Providing customer support, fraud prevention, generating reports for analysis and business reports, facilitating asset transactions, and complying with legal obligations.

Your Choices

You can manage your communication preferences in your account. Marketing emails contain an opt-out URL, and you can unsubscribe from such communications at any time. You cannot opt out of service emails and administrative messages, which are considered part of your account membership, unless you cancel your membership.

How We Share Your Personal Information

Corporate Affiliates and Change of Control: - We may share your personal information with our corporate affiliates, and if Truairfare (or part of its business) is sold or undergoes a change of control, the owners would have access to your personal information for the uses set forth here.

Service Providers: - We may share your personal information with providers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.

Payment Service Providers and Travel Providers: - If you book through the Platforms, we may share your personal information with payment service providers and travel providers with whom you have booked. This may include online travel agencies, hotels, airlines, car rental companies, and travel insurance providers. These third parties will process your personal information as data controllers in accordance with their own privacy policies. If you contact our customer support, they may need to share information about your request with the relevant travel provider to assist you.

Business Partners: - We may share your personal information with various business partners. Some of these partners may use your personal information for online behavioral advertising or to offer you services or products we believe may interest you. We may also share your information as otherwise described at the time of collection. For example, if you provide information to participate in a sweepstake, we may share your information with promotional partners. We may also share anonymous aggregate usage information with partners.

Publicly Shared Information: - If you provide a review of your trip, you authorize us to publish it on all our Platforms with the username you provided. You also authorize us to aggregate it with other reviews.

Authorities: - We may disclose personal information if required by law, for example, to law enforcement authorities or other agencies. This includes court orders, subpoenas, and warrants arising from legal and administrative or criminal investigations. We may also disclose your personal information if disclosure is necessary to prevent, detect, or prosecute criminal acts or to prevent other harm, or in response to legal action or to enforce our rights and claims.

We may also share anonymous aggregate usage information with others.

How We Store and Protect Your Personal Information

Our servers and data centers are located in the U.S., and our service providers may be located there and in other countries. By providing us with personal information, you agree that your personal information may be transferred to and stored in these countries. These countries may have different and/or less strict privacy/data protection and data security rules than your own country. As a result, your personal information may be subject to access requests by governments, courts, or law enforcement authorities in those countries under their respective laws. Subject to applicable laws in such other countries, we will provide necessary safeguards to maintain the protection of your personal information, for example, by obtaining contractual commitments from data recipients based on the EU Model Clauses.

Truairfare has a security program designed to keep personal information stored in our systems protected from unauthorized access and misuse. Our systems are configured with data encryption or encoding technologies and firewalls built to industry standards. We also use Secure Socket Layer (SSL) technology that protects the data you send over the Internet. Only individuals within our organizations or our third parties, as needed to perform the uses stated in this Privacy Policy, may access personal information.

Retention Periods

We will retain your personal information as long as your account is active.

We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our contracts.

Cookies and Tracking Tools

Truairfare uses cookies and tracking tools. For more information, including how we respond to "Do Not Track" signals, click here.

Other Websites

If you click on third-party websites or other platforms, Truairfare’s privacy policy does not apply.

Children

Truairfare does not knowingly collect personal information from minors. If we become aware that a minor is attempting to submit personal information, we will delete this information from our records. If you are the parent/legal guardian of a minor who has provided us with personal information, please contact us so we can delete it.

Changes to the Privacy Policy

We may modify this Privacy Policy at any time without prior notice. We will notify you of material changes in how we use your personal information before implementing them. We may notify you of such material change by email or through a prominent notice on our website. By using our services and Platforms after we post these changes, you indicate that you accept them.

Your Rights Regarding Personal Information

Before contacting Truairfare for any request, please note that you can manage your account settings on the "My Account" page on Truairfare. Your rights:

Access: - You have the right at any time to obtain information about your personal information stored by us, in accordance with applicable law and free of charge.

Rectification: - You can request that we correct any incomplete or inaccurate personal information.

Deletion: - You can request that we delete your account.

Objection: - You can object at any time to your personal information being processed for direct marketing purposes.

Processing Restrictions: - You can request that we stop processing your personal information.

Data Portability: - You can request that we send your data in a commonly used, machine-readable format.

Right to Withdraw Consent: - You have the right to withdraw your consent at any time.